Frequently Asked Questions
Have a Question?
We are here to help you 7 days a week and respond within 24 hours. And you can find most answers to your questions right on this page.
1. What's the minimum order quantity ?
- In order to meet the needs of different customers, we accept a minimum order of one piece.
2. How long is the delivery time ?
- Our product delivery cycle description:
ustomized products: Delivery within 7-15 working days after order confirmation.
If there is sufficient inventory, delivery will be within 2-5 working days after order confirmation.
If there is no inventory, delivery is expected to be within 20-35 working days.
3. What are the payment terms ?
- We offer:
1. Telegraphic Transfer (T/T)
2. Letter of Credit (L/C)
3. Alipay and WeChat pay
4. 50% deposit, 50% before shipping
4. Can you provide samples ?
- Most of our products are available for samples, please feel free to contact us.
5. What information do I need to provide for customized products ?
- In order to better meet your customization needs, please provide the product’s usage scenario, size, function and your preferred color. We will design according to the information you provide and provide design drawings for your reference.
6. What are the delivery channels? Is insurance included ?
- We have a variety of transportation methods for you to choose from, including by sea, by air, by express, and by rail transportation, and can tailor a transportation plan for you based on your specific needs and time requirements. At the same time, we recommend that you insure your goods to ensure safety during transportation.
7. What qualifications and certifications do you have ?
- We have a complete quality and safety management system, passed ISO 9001, ISO 1400 and other certifications, and can provide professional marine certification services for our products, worthy of your trust.
8. Is technical support provided? Is there technical documentation ?
- After purchasing our products, you will receive free technical support and complete technical information including technical documents, product drawings, user manuals, operation videos and usage requirements.
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Marine Pumps
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Marine Deck Equipment
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